Privacy policy

PRIVACY POLICY
Your privacy and security matter to us. This policy explains how we collect, use, and protect your information.

INFORMATION WE COLLECT:
Information You Provide: When booking or staying with us, we collect your name, email, address, phone number, nationality, payment details, and preferences (room type, special requests). This may come directly from you or through third-party booking platforms.
Automatic Collection: When you browse our site or use our services, we collect IP addresses, device information, and usage data to improve your experience and show relevant content.

Cookies: We use cookies to enhance site functionality and remember your preferences. You can manage cookie settings through your browser.

HOW WE USE YOUR INFORMATION:
We use your data to fulfill reservations, send pre-stay and post-stay communications, conduct satisfaction surveys, and improve our services. With your consent, we may send marketing communications and targeted advertisements.

WHO WE SHARE WITH:
We share information with our properties to fulfill your reservation and with service providers for analytics, marketing, and business operations. We may share data when required by law, court order, or in connection with mergers or asset sales.

LOCATION & SOCIAL MEDIA:
With your permission, we collect location data through mobile apps, GPS, WiFi, and social media to provide customized services and offers.

SECURITY:
We implement technical, physical, and organizational measures to protect your information, though no system is completely secure.

YOUR RIGHTS:
You can update or request deletion of your information by contacting us, though some data may need to be retained for legal or operational purposes.

CHILDREN:
Our reservation services are not intended for anyone under 18.

CHANGES:
We reserve the right to update this policy at any time to reflect regulatory changes or business needs.